Here are a few things you should know:

• If you have never lived in a condominium community before be sure to read the “Condo 101” section in the 2023 Fenmore Resident Information Handbook and check out the FAQ (Frequently Asked Questions) page. Unlike a single-owner rental building, a condominium community can have multiple owners and landlords and the handbook and FAQ page explain the different responsibilties and how to handle and report maintenance issues to the right party.
• Instead of regular metal keys the Fenmore uses an electronic “key-fob” system. The fob is a small disk (a little larger than a quarter) that contains a unique code that will unlock the front and rear entrances and the laundry room in your building when brought close to or tapping them on the sensor at the door. Fobs can be picked up at the Fenmore Maintenance Office in the basement of 64 Charlesgate East (617) 424-8235 weekdays from 8:00 am to 4:30 pm after completing the Resident Registration Form. You can also fill out an online form at http://lundgrenmanagement.com/notify_move.php. One fob may be issued per bedroom in each apartment and there is a $50 fee for replacement fobs.
• The front entrances have an intercom system to alert residents of visitors. Vistors can look up your LAST name and enter a code that will ring your phone. When you answer your phone and verify who the person is, you can then release the front door by pressing "9" on your phone. To be listed on your building’s intercom system you must complete the Resident Registration Form (see above) and return it to the Fenmore Maintenance office. NOTE: For security reasons (and the limited numbers available) intercom code numbers are NOT the same as apartment numbers. If you are expecting a visitor, make sure they know your code number and/or your LAST name.
• In order for you to receive mail you must be listed on your building’s mailbox directory and your name must be printed clearly on a label at the top rear of the mailbox. To be listed on your building’s mailbox directory you must complete the Resident Registration Form (see above) and return it to the Fenmore Maintenance Office. This Mailbox Memo will show you how to place the label in the mailbox.
• Your building has a laundry in its basement which your building key fob will allow you access to. The new washers and dryers can be monitored from your computer or smart phone; go to the Laundry Room page for details. For other helpful tips on using the washers and dryers, click here.
• When exiting the elevators please close both doors completely or the elevators will not work for the next call.
• The Fenmore Maintenance Office is located in the basement of the 64 Charlesgate East building. Office hours are 8:00 am to 4:30 am Mon-Fri. To contact the Maintenance Office call: (617) 424-8235. When leaving a voicemail: Please speak clearly and leave as many details as possible (your name, your phone number, detailed description of problem, all apartment numbers involved, etc.)
• The maintenance staff will help in any way they can, but generally, if a problem exists inside your apartment, you should contact the owner of your unit.
• Any items found stored in the basement (except in designated locked storage areas) will be removed and discarded. Clothes left in the laundry room for more than 24 hours will also be removed and discarded.
• Bicycles may not be left in the common areas, inside or outside the building (including sidewalks), even temporarily. Bicycles locked to any interior or exterior handrails will be removed. We have bicycle rooms in the basements for storage.
• No trash or items may be stored in hallways or fire escapes for even short periods of time.
• Noise that disturbs your neighbors will not be tolerated. All noise and music must be kept within the confines of your apartment.
• There is a very strict fining policy for residents who violate the condominium rules and regulations. For a copy of the rules consult the Fenmore Resident Information Handbook or visit the Maintenance Office.